TölvuLab Terms of Service

1. Service provider

2. Enquiries and formation of an agreement

Submitting a website enquiry, email or message does not by itself authorize repair work or further paid work. A service agreement is formed when the customer and TölvuLab agree on the service to be provided and, where applicable, the price, pricing basis or spending limit.

Customers should provide information that is as accurate as reasonably possible about the device, symptoms, previous repairs, liquid exposure, important data and accessories supplied with the device.

3. Pricing and diagnostics

• Diagnostic inspection: 5,000 ISK. Includes up to one hour of diagnostic work.
• Motherboard repair: 7,500 ISK. Charged after the initial diagnostic inspection when a motherboard repair is approved. Includes the first hour of motherboard repair work after diagnostics.
• Further work: 5,000 ISK per hour. Applies to general further diagnostics and repair work, and to additional motherboard repair time beyond the first hour included in the 7,500 ISK motherboard-repair charge. Further work is only performed with customer approval.
• Screen replacement: 7,500 ISK. Labour fee only. The replacement display and any other required parts are extra.
• Hardware installation: from 2,500 ISK. Applies to straightforward installations such as SSDs or memory. Screen replacement uses the separate rate above.
• Parts, shipping and special materials are not included unless stated otherwise and are approved separately where applicable.
• Data backup from a healthy/readable drive: 5,000–7,500 ISK. Price depends on data volume and scope.
• Data recovery / cloning from an unstable drive: 12,500–20,000 ISK. Price depends on drive condition, data volume and recovery effort.
• Severely damaged or unreadable SSDs requiring specialist recovery tools are quoted separately or may be referred to a specialist provider such as Datatech after consultation with the customer.

Motherboard-repair example: If the total job takes three hours, consisting of one hour of initial diagnostics, one hour of motherboard repair and one additional repair hour, the labour total is 17,500 ISK before parts (5,000 ISK + 7,500 ISK + 5,000 ISK).

The diagnostic fee pays for inspection and diagnostic work actually carried out and is normally payable even if the conclusion is that a repair is not possible or not economical. This does not affect the customer's rights if the diagnostic service itself is defective.

If an estimate is provided it will be handled in accordance with applicable law. If the expected cost becomes substantially higher than the customer could reasonably have expected, TölvuLab will contact the customer before continuing, except where the law permits otherwise in specific circumstances.

Payment is generally due when the device is collected unless otherwise agreed. Payment is due for the initial diagnostic inspection and for any work and parts that the customer has approved.

5. Approval for further work and parts

TölvuLab seeks approval before carrying out further paid work or purchasing parts beyond what has already been agreed. If a repair appears uneconomical in relation to the value of the device or likely cost, the customer will be informed before further work proceeds.

If the customer cannot be reached or instructions are not received within a reasonable time, TölvuLab may pause work until instructions are received.

6. Repair time and parts

Repair times are estimates rather than guaranteed completion dates unless expressly confirmed otherwise. Timing may depend on the fault, diagnostic scope, workload, shipping and availability of parts.

If the customer supplies a part, the customer is responsible for its compatibility and condition unless TölvuLab has specifically confirmed otherwise. TölvuLab remains responsible for performing its own installation work with professional care.

A replacement part supplied by the customer is used only by prior agreement. TölvuLab may decline a part that appears incorrect, incompatible or unsafe. TölvuLab remains responsible for its own workmanship under applicable law but does not guarantee the quality, compatibility or lifespan of a part supplied by the customer.

7. Data, access and backups

Customers are advised to maintain a backup of important data before handing over a device whenever reasonably possible. Some faults, repair processes or existing damage may put data at risk, particularly where storage media is failing or an operating system must be reinstalled.

TölvuLab will only access data to the extent reasonably necessary for the requested service, diagnostics or functional testing. Where a password is required for testing, this will be addressed with the customer as appropriate.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability arising from defective service or negligence.

8. Liquid damage and fragile devices

Liquid damage and component-level motherboard repair can be complex, and the full extent of damage may not be visible during an initial inspection. TölvuLab will use professional repair practices but cannot guarantee that a device with substantial pre-existing damage can be restored to full working condition.

Where liquid damage is suspected, customers should stop using the device, disconnect power where possible, and avoid repeatedly attempting to turn it on.

9. Accessories and collection

Accessories supplied with a device, such as a charger or case, may be recorded where appropriate. Customers should avoid leaving unnecessary accessories.

Once work is complete or a device is ready for return, the customer should collect it within a reasonable time. Uncollected devices are handled under Icelandic consumer service law. Where the statutory requirements are met, a device left uncollected for three months or more may ultimately be sold or disposed of following proper notice and the procedure required by law.

Device drop-off and collection take place only after contacting TölvuLab and confirming a time. Enquiries and calls may be made at any time, but this does not create unrestricted walk-in opening hours.

Devices left for reuse or donor parts

A preference selected in the enquiry form does not transfer ownership of a device to TölvuLab. If the customer later chooses not to take an unrepairable or uneconomical device back, that transfer must be confirmed separately.

Where reasonably possible, a removable SSD or hard drive is returned to the customer before a device is retained for reuse or donor parts, unless the customer explicitly agrees that the storage device may remain with TölvuLab. This is particularly important because storage media may still be usable and may contain personal data.

10. Cancellation and distance contracts

A customer may ask TölvuLab to stop further work. TölvuLab may be entitled to payment for work already performed and necessary costs in accordance with applicable law.

If a binding service contract is concluded entirely at a distance, Icelandic consumer-contract legislation may provide a 14-day withdrawal period. TölvuLab will then provide the information and confirmation required by law on a durable medium. If the consumer specifically asks for service to begin during that period, an explicit request is required. If the consumer withdraws after requesting that service begin, the consumer may be required to pay a proportionate amount for service already supplied, to the extent permitted by law. If the service is fully performed during the withdrawal period, the withdrawal right may end where the statutory requirements are met.

To notify TölvuLab of withdrawal from a distance contract, the consumer may send an unambiguous statement to hjalp@tolvulab.is. A website enquiry to TölvuLab is not automatically a binding service contract.

11. Complaints and statutory rights

If a customer believes the service is defective, the customer should contact TölvuLab within a reasonable time after becoming aware of the issue. TölvuLab will review the matter and provide a remedy where required.

These terms do not reduce mandatory consumer rights under Icelandic law, including Act No. 42/2000 on consumer service purchases and Act No. 16/2016 on consumer contracts.

12. Governing law and changes

Icelandic law applies to TölvuLab services. These terms may be updated when services, prices or legal requirements change. The version published on the website at the relevant time applies to new transactions, without affecting rights that have already arisen.