USB-C, charging ports and charging faults

What can be faulty?

• USB-C or a conventional charging connector is loose, damaged or only works in a certain position.
• The device does not accept power from the charger.
• The battery does not charge even though the charger appears to work.
• The fault is in a charging controller, charging circuit or power rail on the motherboard.
• USB-C Power Delivery communication or its controller is causing the problem.

If the fault is on the motherboard, the motherboard-repair pricing and process applies. For broader laptop faults, see laptop repair.

Bring the charger

• If the problem involves charging, it is useful to bring the charger normally used with the device.
• This makes it easier to distinguish between a charger fault, connector fault and a fault in the computer itself.

When the fault is on the motherboard

• USB-C connectors, charging controllers and parts of the charging circuit are often mounted directly on the motherboard.
• If the repair requires board-level work on these parts, it is treated as a motherboard repair.
• Diagnostic inspection: 5,000 ISK.
• Motherboard repair: 7,500 ISK, including the first hour of motherboard repair work after diagnostics.
• Additional motherboard repair time: 5,000 ISK per hour.
• Parts are extra where applicable.